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Customer Service Agent
Contact
Competencies
Provided client support through various channels, resolving issues and ensuring satisfaction.
Generated reports, managed staff documents, and supported departmental operations at DSV.
Handled client inquiries and maintained professional telephone etiquette across roles.
Coordinated deliveries, managed inventory, and ensured timely dispatch of goods.
Assisted clients with network issues, account balances, and service activation at Vodacom.
Education
Summary
Experienced in client support, logistics coordination, and administrative functions across logistics and telecommunications industries. Proven ability to manage client inquiries, support operational needs, and ensure service quality.
Key Achievements
- Managed delivery tracking and client follow-up, ensuring timely parcel delivery at DSV.
- Prepared daily KPI reports and balanced monthly audits to maintain service levels at DSV.
- Handled network problems, billing, and account management for telecom clients at Vodacom.
Experience
Customer Service Agent
Assisting clients to track their delivery status for their parcels, Confirming delivery address details telephonically and via email, Escalating in case of delivery delays, Doing follow up with clients to ensure their parcels are delivered.
Administrative Assistant – Picker and Packer
Sending of KPI reports on daily basis to ensure that we are still within client service level agreement, Balancing of monthly audit to ensure clients parcels are still accounted for and in good condition inside the vault, Taking delivery instruction from our call centre department to ensure urgent...
Inbound Call Centre
Assisting clients with network problems, Handling contract phones billing queries, Activation and deactivation of value-added services per client request, Managing balances on accounts.