This is my profileContact via CazVidAnthony
Investigation Specialist at Amazon with diverse experience in fraud analysis and technical support
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Competencies
Proven ability to deliver exceptional customer support across various industries and roles.
Experienced in troubleshooting and resolving complex technical issues for software and hardware products.
Skilled in using PowerBI, IBM Cognos, and Excel to analyze data and generate actionable insights.
Capable of conducting investigations to identify and mitigate fraud and cybercrime activities.
Strong communication skills with a proven ability to work effectively within diverse teams.
Education
Languages
Summary
Experienced professional with a proven track record in fraud analysis, technical support, and customer engagement. Adept at utilizing analytics tools and investigative skills to enhance operational efficiency and security.
Key Achievements
- Contributed to fraud detection and prevention strategies at Capital One and Digital Forensics Corporation.
- Provided technical support and troubleshooting for DocuSign and BMW Roadside Assistance, enhancing customer satisfaction.
- Supported collections and customer engagement initiatives at PayPal and Sykes Costa Rica, improving recovery rates.
- Developed proficiency in analytics tools like PowerBI and IBM Cognos to enhance reporting accuracy.