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Sales Development Representative
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Competencies
Managed teams and provided coaching to improve performance and KPIs.
Handled customer concerns and technical support via calls and emails.
Engaged in outbound sales, lead generation, and client targeting activities.
Utilized Salesforce and HubSpot for managing customer relationships and sales processes.
Used Word and Excel for documentation, reporting, and operational planning.
Education
Languages
Summary
Experienced in sales, customer service, and team management with a focus on achieving KPI objectives and process improvements.
Key Achievements
- Led coaching sessions to improve team KPI scores at Agua Clara.
- Implemented call scoring and scripting processes at Lean solutions group.
- Managed outbound sales and customer service at Teleperformance, adhering to regional regulations.
Experience
Sales Development Representative
Business Development manager
Make outbound calls, cold sales, with prepared leads of new, inactive or discarded customers., Following a call script model with regulations for each state of the USA and Canada offering Beauty, health, and technological products.
Business Development manager
Receive calls and reply to emails from customers who have concerns or failures on the system in their wireless devices or apps., Provide daily objectives to achieve the monthly goals, encourage employees to work together for the growth of the operation., Provide guidance and coaching sessions to...
Team Leader
Listen to calls and review digital customer service interactions., Use a proper script to score the call flow and procedures., Create coaching sessions with the agents to achieve goals through an action plan to improve the interaction with the customers and a good KPI behavior.