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Competencies
Demonstrated experience with Teamwork.
Demonstrated experience with Leadership.
Demonstrated experience with Flexibility.
Demonstrated experience with Time Management.
Demonstrated experience with Empathy.
Education
Experience
Bilingual Sales & Customer Services Lead
Sales and Customer Service of Errors and Omissions insurance for Real Estate Agents., Sales for an Auto Extended Warranty Company., Cold-called 100+ potential clients daily, with a closing rate of 10% to 20%., Sent 200+ cold emails daily, managing to set up calls with 10% of the recipients., Developed cross-selling promotional campaign to bundle 3 top-selling products, increasing department revenue by 12% in 2020., Orchestrated new social media marketing campaign resulting in a 309% increase in online leads generated in Q1 2020.
Sales Manager
Emphasized the characteristics of the products based on the analysis of the needs of the clients., Attended exhibitions and sales meetings., Took care of customers' needs regarding products, prices and availability.
Reservations Bilingual Agent
Respond to the questions asked by customers regarding products, prices and availability., Emphasized the characteristics of the products based on the analysis of the needs of the clients., Made car rental reservations for domestic and international customers in English and Spanish., Maintained a customer satisfaction rate of 95% for [contact hidden]., Solved 20 - 25 tickets daily., Carried out retention calls with unsatisfied customers, convincing 20% of them to keep using the company's services.