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Competencies
Demonstrated experience with Vendor Relationship Management.
Demonstrated experience with Price Analysis.
Demonstrated experience with Supply Chain Optimization.
Demonstrated experience with Data organization.
Demonstrated experience with Order tracking.
Education
Languages
Experience
Purchasing Specialist
Responsible for resolving tickets submitted by requesters, addressing a wide range of issues and basic requests such as closing, reopening, changing ownership, or cancelling purchase orders (POs)., Initially hired to support the Clean-Up process, focusing on the migration of all POs from the system., Provides ongoing support and assistance in areas such as quality assurance (QA), bulk PO closures, ticket resolution, Outlook follow-ups, and data organization.
Purchasing Specialist
Maintained accurate records of all purchasing activities, ensuring compliance with company policies and industry regulations., Resolved discrepancies between invoices and purchase orders in a timely manner, maintaining strong financial controls within the department., Identified cost-saving opportunities with thorough analysis of market trends and supplier capabilities, achieving significant budget reductions., Enhanced supplier relationships through effective communication and negotiation tactics, leading to improved contract terms., Computed and created purchase orders in SAP and Smart to monitor stock levels, verify purchase requisitions, and expedite customer orders., Maintained documentation for all purchases.
Buyer Specialist
Mitigated supply chain risks by proactively identifying potential disruptions and creating contingency plans accordingly., Worked collaboratively with logistics teams to optimize shipping methods and reduce freight costs associated with procured goods., Negotiated with suppliers for favorable pricing, resulting in reduced costs and improved profit margins., Collaborated with internal departments to identify product needs and specifications for optimal sourcing strategies., Reduced lead times on key items by optimizing order quantities and stocking strategies based on historical demand patterns., Improved inventory management by implementing an automated system to track stock levels and reorder points., Prepared and analyzed reports to track inventory and purchasing trends.
Customer Service Agent
Helped large volume of customers every day with positive attitude and focus on customer satisfaction., Responded to customer calls, chats and emails to answer questions about products and services., Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers., Clearly communicated product features and benefits, helping customers make informed decisions about their purchases., Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation., Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
Collector Agent
Provided exceptional customer service during all interactions, promoting positive brand image and fostering customer loyalty., Maintained accurate records of customer payments and contact information, ensuring efficient collection processes., Demonstrated empathy towards customers while remaining assertive in pursuing outstanding balances owed to the company., Improved customer satisfaction by effectively negotiating payment plans tailored to individual financial situations.
Telesales Agent
Optimized call scripts by incorporating persuasive language techniques for more impactful conversations with prospects., Demonstrated adaptability in adjusting sales tactics according to changes in market trends or shifts in target demographics., Boosted sales revenue by consistently meeting and exceeding daily, weekly, and monthly targets with efficient telesales strategies., Mastered product knowledge to confidently address customer inquiries while positioning the company's offerings as an ideal solution for their needs.