Argenys

Front Desk Receptionist

Deliver a warm welcome and complete the full check-in process for domestic and international guests: verifying reservation details, assigning rooms, and issuing keys and welcome materials.. Support efficient check-out by verifying charges, processing payments, and issuing receipts accurately.. Provide comprehensive hotel and local-area knowledge — services, amenities, and directions — in both Spanish and English to assist with guest inquiries.. Prepare daily occupancy and revenue reports and support internal audits to ensure compliance with hotel policies.

Membership Advisor (Temporary)

Used consultative, up-selling techniques to sell and renew memberships for Spanish- and English-speaking customers, meeting sales targets in a high-volume service environment.. Advised members on plans and benefits, resolving questions and objections to maximize conversion and retention — directly transferable to promoting hotel services and amenities.. Accurately recorded transactions and updated customer information in internal systems, including point-of-sale processing.

Technical Drafter

Produced 2D construction drawings for residential projects from sketches, applying technical drafting standards.. Performed structural and installation calculations to ensure the technical feasibility of projects.. Measured and estimated required materials to accurately determine project costs.

Front Desk Receptionist

Carried out the check-in process, reservation verification, room assignment, and key/access card delivery.. Provided information on hotel services, local attractions, directions, and general guest inquiries with care and urgency.. Generated daily occupancy and revenue reports and assisted with internal audits to ensure record accuracy.

Customer Support Assistant

Provided clear, detailed troubleshooting instructions for product- and service-related issues, resolving guest and customer concerns with urgency.. Documented all customer interactions in the customer relationship management (CRM) system.. Prepared reports on recurring inquiries and issues to identify areas for improvement and service trends.

Recepcionista

Atiendo consultas y solicitudes de clientes de manera cordial y profesional, generando relaciones de confianza con huéspedes nacionales e internacionales.. Coordino con distintos departamentos del hotel para garantizar un servicio integral, gestionando cobros, facturación y cuadre de caja con precisión superior al 99%.. Doy seguimiento y solución oportuna a situaciones que se presentan durante la operación diaria.

Asesor de Membresías (temporal)

Gestioné el ciclo completo de venta: identificación de necesidades, asesoría a clientes y cierre de acuerdos, cumpliendo en promedio el 100% de la meta mensual asignada.. Registré y di seguimiento a la información de clientes en los sistemas CRM internos de la compañía, manteniendo actualizados los registros de gestión.. Resolví dudas y objeciones de clientes con orientación al servicio y generación de relaciones de confianza.

Búsqueda activa de empleo (sector comercial y servicio al cliente)

Delineante y Dibujante Técnico

Elaboré planos técnicos con precisión, aplicando estándares técnicos en cada proyecto.

Recepcionista

Realicé el proceso de check-in, verificación de reservas, facturación y cobro de servicios y entrega de llaves o tarjetas de acceso, colaborando en auditorías internas de caja.

Asistente de Atención al Cliente (Soporte)

Documenté interacciones con clientes en sistema CRM, identificando y solucionando problemas recurrentes relacionados con mi área de trabajo.