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Ariel
Customer Service & Technical Support Specialist with 8+ years of experience
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Competencies
Provided frontline support and problem resolution in various customer service roles across multiple industries.
Offered technical advice and troubleshooting for POS systems, smart devices, and network issues.
Diagnosed and resolved network connection problems for clients and business systems.
Engaged in sales activities for car parts via online platforms and offered tours at a hotel.
Handled check-in/check-out procedures and coordinated with departments to ensure smooth hotel operations.
Education
Summary
Experienced in technical support, customer service, and sales with a proven ability to resolve issues efficiently and communicate effectively with clients in diverse environments.
Key Achievements
- Handled technical support for POS systems and network issues in the restaurant industry as a Case Work Specialist
- Provided accurate billing, shipping, and account support for clients at Concentrix
- Assisted customers with mechanical and network troubleshooting for smart grills at ClearSource BPO
Experience
Case Work Specialist
Started as a customer service agent and technical support for the number one restaurant and other business POS systems in the United States., Answer any type of question about their service or account., Provide resolution to any technical issue in the website and/or the devices provided to each...
Customer Service Representative
Customer service agent for a shipping company based in the United States., Billing, shipping information and account handling.
Technical Support Agent
Helped customers with a step by step guidance to work on their smart grills, which includes the mechanical parts as well as the network connection.
RECEPCIONIST AND WAITER
In charge of the check ins and check outs., Contact with all other departments to ensure smooth operations., Offer and sell tours available in the area.
CUSTOMER SERVICE REPRESENTATIVE
Customer service representative for clients in the USA, working on claims of home insurance and warranty procedures.
CUSTOMER SERVICE REPRESENTATIVE LEVEL 2
Customer service and tech support for dentist and orthodontist in the USA and Canada.
SALES AGENT
Sales agent for USA car parts website.
TECHNICAL SUPPORT AGENT
Tech support for a worldwide packaging company.