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General Manager with 15+ years in Logistics & Finance
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Competencies
Applied to optimize logistics, administrative procedures, and financial operations.
Managed key client portfolios, improving satisfaction and expanding customer base.
Supervised logistics operations, ensuring efficiency and high customer satisfaction.
Ensured regulatory adherence and optimized financial reconciliation processes.
Identified operational risks, reducing errors and enhancing decision-making.
Education
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Summary
Experienced manager specializing in logistics, banking, and financial operations with a proven track record of operational enhancements and portfolio growth.
Key Achievements
- Reduced shipping errors by 20% through operational risk identification and control measures.
- Designed and implemented a customer-focused administration system within 8 months.
- Led portfolio growth, increasing profitability by 10% over 1.5 years.
Experience
General Manager
Supervised and coordinated logistics operations, optimizing company-wide processes to ensure operational efficiency and high customer satisfaction., Managed accounts payable and provided client support, enhancing financial accuracy and service quality., Reduced shipping errors by 20% by identifying operational risks and implementing effective control measures., Designed and implemented a new administration system with a customer service focus, significantly improving organizational climate within 8 months., Developed and enforced payment control filters, optimizing financial reconciliation and minimizing losses in both funds and inventory.
Portfolio Management Executive
Strategically lead to the growth of the assigned portfolio, increasing profitability by 10% over 1.5 years by providing consistent support to the sales executive team., Delivered proactive risk assessment and guidance in decision-making on high-risk clients, resulting in a 2% reduction in delinquency through in-depth financial analysis of prospects., Effectively managed the Puebla office, optimizing petty cash usage and achieving 90% accuracy in document control and regulatory compliance.
SME Account Executive
Led the growth of a high-value client portfolio, increasing billing by 70% and expanding the customer base by 15% within 10 months through meticulous follow-up on client requirements, achieving 90% customer satisfaction., Closed strategic deals with a 100% success rate, building long-term business relationships by customizing sales strategies based on detailed client needs analysis, resulting in a 75% lead-to-client conversion rate., Consistently exceeded sales targets, doubling quotas on multiple occasions and ranking within the Top 20 nationally.
SME Analyst
Led analytical initiatives to assess the financial viability of SMEs applying for banking credit, achieving a 70% reduction in credit risk., Supported the regional management team in generating reports on compliance, past-due portfolios, and performance targets, improving report accuracy by 100%., Implemented predictive models for client selection and credit approval, increasing efficiency in identifying financially sound companies., Recognized for the ability to communicate complex financial concepts clearly, enhancing decision-making among senior leadership.