This is my profileContact via CazVidArquimedes
Operations and Customer Service Manager with over 10 years of diverse experience
Contact
Competencies
Applied in various roles including hotel, rental services, and client relations to meet customer needs.
Handled branch, hotel, and rental operations including staff supervision, process coordination, and logistics.
Involved in sales strategies, follow-up, and customer engagement across multiple roles and industries.
Performed report preparation, financial reporting, contract handling, and budget management.
Proficient in English and French, used in customer interactions and partner communications.
Education
Languages
Summary
Experienced operations and customer service professional with a broad background in hospitality, rental services, and program coordination. Skilled in managing teams, streamlining processes, and delivering excellent client experiences.
Key Achievements
- Managed branch operations, customer service, and sales strategies at Ace Rent a Car
- Coordinated high-risk situations, contracts, and quality reporting at STT Group Panama
- Supervised reservations, personnel, and administrative tasks at Tryp by Wyndham and Hard Rock Panama
Experience
Office and Car Rental Manager
Customer service, Report preparation and sales, Auditing, Opening and closing of contracts, Reservations and direct branch management, Financial reporting, Direct communication with the branch owners, Sales strategies, Staff management, Customer management, Coordination of requests and customer service logistics
Sales, Analysis and Service Coordinator
Analysis of service requests, Coordination of assistance, Contracts with suppliers, Management of high-risk situations, Follow up of processes and compliance, Quality and process reporting and management, Networking, Sales and follow-up to clients and affiliates
Administrative and logistic assistant
Rental and elaboration of contracts, Budgets, Reports to management, Supervision of works, Dealing with clients and suppliers
National Support and Hosting Coordinator
Budget management, Interviews, Trainings, Partner response and case resolution, Evaluations and selection, Placements of participants from different countries, File and history management, Creation of communiqués and reports
Operations and Reservations
Inventory control, Supervision of personnel, Handling of complaints and claims, Processing, General sales and production reports
Front desk supervisor
Personnel management, Assignment of tasks, Administration of the different applications, Complaints and claims taking, Collections and audits
Pro Shop Golf Administrator
Inventory and purchases from suppliers, Assignment of tasks to subordinates, Collection of money, Customer service
Assistant Reservations Manager
Reception of calls, Reservations, Date closings, Quotations, Case follow up, Creation of plans and objectives