Arquimedes - Operations and Customer Service Manager with over 10 years of diverse experience

Applied in various roles including hotel, rental services, and client relations to meet customer needs.

Handled branch, hotel, and rental operations including staff supervision, process coordination, and logistics.

Involved in sales strategies, follow-up, and customer engagement across multiple roles and industries.

Performed report preparation, financial reporting, contract handling, and budget management.

Proficient in English and French, used in customer interactions and partner communications.

Customer service, Report preparation and sales, Auditing, Opening and closing of contracts, Reservations and direct branch management, Financial reporting, Direct communication with the branch owners, Sales strategies, Staff management, Customer management, Coordination of requests and customer service logistics

Analysis of service requests, Coordination of assistance, Contracts with suppliers, Management of high-risk situations, Follow up of processes and compliance, Quality and process reporting and management, Networking, Sales and follow-up to clients and affiliates

Rental and elaboration of contracts, Budgets, Reports to management, Supervision of works, Dealing with clients and suppliers

Budget management, Interviews, Trainings, Partner response and case resolution, Evaluations and selection, Placements of participants from different countries, File and history management, Creation of communiqués and reports

Inventory control, Supervision of personnel, Handling of complaints and claims, Processing, General sales and production reports

Personnel management, Assignment of tasks, Administration of the different applications, Complaints and claims taking, Collections and audits

Inventory and purchases from suppliers, Assignment of tasks to subordinates, Collection of money, Customer service

Reception of calls, Reservations, Date closings, Quotations, Case follow up, Creation of plans and objectives