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Arsalan
Customer Service & Sales Professional with 15+ Years Experience
Video resume
Customer service
Thank u for giving the opportunity to apply with you.nI have a good back ground with great skills for customer service and sales. Worked my way up from agent to became a supervisor at Global Telesourcing monterrey.nStarted taking calls inbound at the company for a while, moved my way up and became a QA, where i was able to show the agents their error on their call and to help them make it better for each and every call, did that for 2 years. And that's when i moved up more and became supervisor
Contact
Ciudad de México, Ciudad de México, México
Open to remote
Available on CazVid
Competencies
Customer ServiceAdvanced
Provided inbound support and handled customer interactions effectively.
Quality AssuranceIntermediate
Reviewed calls and provided feedback to improve agent performance.
Team SupervisionIntermediate
Supervised call center operations and guided team members to enhance service quality.
Sales SkillsIntermediate
Supported sales activities and contributed to revenue generation efforts.
Summary
Experienced customer service professional with over 15 years of progression in call centers, including roles as agent, QA, and supervisor. Skilled in client interactions, quality improvement, and team leadership.
Key Achievements
- Progressed from agent to supervisor at Global Telesourcing Monterrey, demonstrating career growth.
- Managed quality analysis for all agents at Kuala Senors, improving call performance.
- Held positions including agent, QA, and supervisor, showcasing skill diversity and responsibility.
Skills
Customer ServiceQuality AssuranceTeam SupervisionSales Skills
Published on CazVid - Jul 3, 2025