Arturo - Claims Advisor with 3+ years of customer service and data management expertise

Handled medical claims processing utilizing Salesforce and maintained confidentiality and data security.

Provided support via phone and in-person for banking, travel, and insurance services, resolving diverse customer inquiries.

Audited freight bills, worked with EDI systems, and managed logistics contracts to ensure billing accuracy.

Performed data entry and research on customer and claims data across Salesforce, AS400, and logistics platforms.

Provide proper procedure on submitting medical claims and the processes involved, Collect accurate information and documents to process a claim, Educate policyholders why their claim is not covered, Knowledge in Salesforce, Identify and escalate priority issues, Route calls to appropriate...

The contract is checked with carrier and customer to ensure the appropriate discounts are applied., Contact Customer and Carriers to assist with payment status or question on bills, Confirm that accessorial charges that have been waived in the agreements are not billed., Create cases for corrective...

Answer Incoming calls, Assist customers with planning and booking flights, hotels, car rentals, Promote flights when on discount, Assist customers with questions or doubts regarding their flight such as time, if any delays, or terminal info etc., Very knowledgeable and confident about the info...