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Video Remote Interpreter at VOYCE with expertise in medical and multilingual interpretation
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Competencies
Fluent in English and Spanish, facilitating seamless cross-language communication in professional settings.
Proven ability to lead, train, and optimize team performance in dynamic environments.
Skilled in medical and remote interpretation, ensuring accuracy and high-quality service.
Proficient in MS Office, word processing, and basic Python programming for diverse professional tasks.
Excellent verbal and comprehension skills in both English and Spanish, supporting effective client interactions.
Education
Languages
Summary
Experienced interpreter and trainer with a strong record of top-tier performance, team management, and client satisfaction. Skilled in bilingual communication, leadership, and technical tools, committed to delivering exceptional service.
Key Achievements
- Ranked in the top 5% of interpreters based on quality scores at VOYCE
- Awarded 'FACES OF VOYCE' twice consecutively for exceptional service
- Promoted to Medical Interpreter Trainer at DATAMARK within one year for outstanding performance
- Trained over 50 interpreters across multiple proficiency levels, enhancing call accuracy
- Managed and optimized scheduled shifts for a team of over 15 at HOLLYWOOD CASINO, reducing conflicts
Experience
Video Remote Interpreter (VRI)
Consistently ranked among the top 5% of interpreters based on monthly quality control scores., Received the "FACES OF VOYCE" award twice consecutively for exceptional service and customer satisfaction., Recognized through frequent positive feedback calls from users, highlighting excellent interpretation quality and professionalism.
Medical Interpreter Trainer
Promoted from Video Remote Interpreter (VRI) to Instructor in one year based on excellent performance and leadership., Trained over 50 interpreters at multiple levels (L2-L4), improving call accuracy and customer satisfaction., Designed and delivered targeted English instruction to expand the pool of qualified interpreters by 30%., Led live call demonstrations to model best practices, resulting in a 25% improvement in participant performance metrics.
Hardcount Manager
Managed and scheduled a team of over 15 people, reducing scheduling conflicts through optimized shift planning., Led training initiatives that improved team efficiency and reduced cash handling errors., Promoted twice within the organization, rising from cashier to supervisor and finally to manager.