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Senior Hospitality & Admin Manager with 15+ years of experience in event operations and front office management
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Competencies
Extensive experience managing hotel operations, banquet sales, and guest relations ensuring high standards.
Proven ability to plan and execute large-scale corporate and social events flawlessly.
Skilled in supervising teams, streamlining administrative tasks, and vendor management.
Dedicated to delivering exceptional guest experiences through personalized service and effective communication.
Strong communicator adept at liaising with clients, vendors, and team members to ensure smooth operations.
Education
Languages
Summary
Dynamic hospitality manager with over 15 years of expertise in front office operations, banquet sales, and event management. Adept at leading teams, optimizing processes, and delivering exceptional guest experiences. Proven track record in managing high-profile events and streamlining administrative functions.
Key Achievements
- Led banquet operations and sales for high-profile events, ensuring seamless execution and client satisfaction.
- Optimized front office processes, enhancing guest experience and operational efficiency across multiple hotel properties.
- Managed cross-functional teams, fostering collaboration and improving service delivery standards.
- Streamlined administrative processes, reducing costs and improving vendor and vendor coordination.
- Drove sales growth through effective client relationship management and promoting hotel services regionally.
Experience
Travel Desk
Ticket & Travel Arrangements
Manager Admin & Front office
Visitor Management. Meeting Room Coordination. Ticket & Travel Arrangements. Communication & Call Handling. Vehicle Management. Handling vendor coordination and overall admin support.
Sr. Manager – Admin, Banquet Sales & Operations
Led banquet operations and sales for high-profile events, including corporate gatherings and weddings.. Supervised cross-functional teams to ensure seamless execution of events.
Front Office Manager & Admin
Managed front office operations, administration, and staff training.. Handled vendor coordination, billing, and overall admin support.
Front Office Manager
Oversaw daily front desk operations, reservations, and guest services.
Sales Manager
Drove B2B and B2C sales, managed client relationships, and closed bulk bookings.. Promoted hotel services and packages in the Zirakpur/Chandigarh region.
Front Office Supervisor
Monitored team performance and ensured smooth guest handling and room allocation.. Assisted in the training and development of junior staff.
Front Office Supervisor
Delivered consistent front desk service and supported revenue optimization strategies.. Handled guest grievances and coordinated with other departments.
Front Office Supervisor
Oversaw night audits, cash handling, and guest satisfaction.
Front Office Assistant
Assisted in guest check-ins/check-outs and maintained reservation logs.