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Customer Service Representative
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Competencies
Demonstrated experience with Patient records & documentation.
Demonstrated experience with HIPAA compliance.
Demonstrated experience with Epic Hyperspace (EHR).
Demonstrated experience with Microsoft Word.
Demonstrated experience with Microsoft Excel.
Education
Languages
Summary
Customer Service Representative open to new opportunities
Experience
Customer Service Representative
Respond to customer inquiries by phone and email, providing clear, accurate, and professional support.. Resolve customer concerns and escalate complex issues to the appropriate teams for timely follow-up.. Document customer interactions and update account records accurately in company systems.. Handle sensitive and confidential information in accordance with HIPAA and company privacy standards.. Collaborate with internal departments to resolve issues and keep customers informed.
Ward Clerk
Maintained accurate, timely patient records in Epic Hyperspace to support continuity of care.. Managed confidential patient information in accordance with HIPAA guidelines.. Collected and organized patient paperwork to keep intake and processing running smoothly.. Handled clerical operations including data entry, scanning, filing, and typing for the ward.. Answered and routed incoming calls to the correct hospital departments.. Supported nursing staff with administrative tasks, helping improve patient care delivery.. Organized and restocked daily supplies for the nursing staff.. Collaborated with healthcare teams to streamline day-to-day administrative workflows.
Human Resources Coordinator
Managed HR requests to support employee needs and day-to-day operational efficiency.. Partnered with HR, IT, and Communications teams to support company-wide operational objectives.. Contributed to strategic planning initiatives related to HR operations.. Scheduled and coordinated meetings to support HR activities and initiatives.. Compiled and prepared payroll data for accurate, on-time submission to the HR department.
Customer Service Representative
Responded promptly to employee inquiries regarding drug test results.. Updated and maintained databases with current information to ensure accuracy.. Adhered to safety guidelines when handling hazardous materials to maintain compliance.. Resolved customer complaints and worked cross-departmentally to address complex issues.. Performed administrative support tasks including filing, database updates, and reporting.. Executed social media content strategy on Facebook and Twitter to boost brand visibility.