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Project Manager with 10+ years in IT and software development
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Competencies
Experienced in planning, executing, and closing projects across various sectors.
Proficient in Scrum and Kanban practices to improve team productivity.
Skilled in coordinating with clients, teams, and upper management.
Capable of identifying project risks and implementing mitigation strategies.
Education
Summary
Dedicated project manager with extensive experience guiding software development projects from initiation to completion.
Key Achievements
- Led cross-functional teams to deliver complex projects on schedule.
- Streamlined project workflows, reducing delivery times by 15%.
- Managed client communications and negotiated project scopes effectively.
Experience
Interpreter
Provided accurate and professional interpretation services in medical, legal, and insurance settings, ensuring clear communication between parties with language barriers., Facilitated communication between insurance company representatives and clients, ensuring clear understanding of policies and procedures.
Order entry and Customer service
Providing customer service during calls., Providing technical support to customers.
Appt scheduling agent - Floor support
Scheduling appointments for various doctor’s office., Helping agents to follow protocols appropriately., Collection of call data from other agent’s calls.