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Social Media Manager with 3+ years in digital marketing and community engagement
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Competencies
Created and managed content calendars, engaged with online communities, and utilized platforms like Instagram, Facebook, TikTok, and YouTube.
Produced visual content using Canva, Photoshop, and CapCut for various brands and promotional campaigns.
Provided personalized assistance, managed customer interactions, and resolved conflicts to improve user experience.
Managed online campaigns focusing on brand positioning and marketing for ecological tourism initiatives.
Education
Languages
Summary
Experienced in managing social media platforms, creating visual content, and engaging communities across diverse sectors including real estate, hospitality, and tourism. Skilled in digital tools with a strong focus on strategic growth and brand positioning.
Key Achievements
- Managed social media content creation and community interaction across multiple platforms including Instagram, Facebook, TikTok, and YouTube.
- Developed visual and strategic content to promote sustainable tourism for an ecolodge, enhancing brand positioning.
- Provided personalized customer service and resolved conflicts, improving experience at a beach club and restaurant.
Experience
GESTIÓN DE REDES SOCIALES
Creación de contenido estratégico para Instagram, Facebook, TikTok y Youtube, Gestión del calendario de publicaciones, Interacción con la comunidad digital
GESTIÓN DE REDES SOCIALES
ATENCIÓN AL CLIENTE
Servicio personalizado a visitantes nacionales e internacionales, Resolución de conflictos y mejora de la experiencia del cliente
GESTIÓN DE REDES SOCIALES
Creación de contenido visual y estratégico para promover un turismo sostenible, Administración de la comunidad digital y campañas publicitarias enfocadas en posicionamiento de marca