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Customer Service/Associate Representative
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Competencies
Utilized CRM tools to manage customer interactions and data effectively.
Provided assistance with inquiries, escalations, and upselling in fast-paced environments.
Managed multiple tasks, appointments, and customer accounts concurrently using tools like Google Calendar.
Resolved customer issues efficiently across various communication channels and platforms.
Proficient in Zendesk, Shopify, Slack, and Google Calendar for daily operations.
Education
Languages
Summary
Dedicated customer service associate with over two years experience managing customer inquiries, building relationships, and enhancing service delivery across hospitality and support sectors. Skilled in CRM systems and technical tools to improve customer satisfaction and operational efficiency.
Key Achievements
- Built sustainable customer relationships through open communication at Alorica Honduras.
- Handled customer inquiries, account registration, and upselling, enhancing service experience.
- Developed multitasking and problem-solving skills across roles in customer service and front desk support.
Experience
Customer Service/Associate Representative
Build sustainable relationships and trust with customer accounts through open and interactive communication., Assisting customers with registration or account creation., Checking product or service availability., Escalating inquiries to the appropriate team, when necessary., Up sales and improving...