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Customer Support Specialist with 5+ years of tech and service experience
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Competencies
Handled customer inquiries, troubleshooting, and issue resolution across multiple platforms and companies.
Provided technical support for devices, apps, and games, including troubleshooting, account setup, and bug reporting.
Managed account setup, recovery, activation, suspension, and cancellation processes for various client systems.
Guided customers in maximizing their product experiences and resolving issues effectively in both English and Spanish.
Prioritized and managed multiple support cases efficiently across different roles and companies.
Education
Languages
Summary
Experienced in technical support, account management, and customer service within tech and gaming industries, fluent in English and Spanish.
Key Achievements
- Supported customers across multiple companies including Ibex Nicaragua, Concentrix, Xbox, Cash App, and Foundever, handling diverse technical and account-related issues.
- Provided comprehensive troubleshooting and account management support for tech products and applications, enhancing customer satisfaction.
- Assisted in product setup, account recovery, payment processing, and technical troubleshooting, demonstrating versatility across roles.
Experience
Customer Representative
In charge of reimbursement and replacement., Support customers in finding solutions that align with company policies, making sure they feel satisfied with the resolution and the experience received.
Technical Support Specialist
Helping the customer on how to troubleshoot their consoles., Account management and payment specialist to provide support in transactions through the app, set up accounts, account recovery, etc., Analyze games to find possible bugs to provide feedback and provide support to the customers in specific situations.
Account setup, recovery, and general use of the app., Activate, suspend, and cancel cards for the customers., Educate the customer on how to maximize their experience properly using the app.
Support customers with troubleshooting related to the company apps and components., Set up an appointment to receive technical support from the technicians., Assist with how to use the product itself, offer promotions, and upgrade plans., Process payment, promise to pay, refund account cancellation.