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Axell
Desarrollador de Software con 5 años de experiencia en aplicaciones web y móviles
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Competencies
Aplicó JavaScript en el desarrollo de interfaces web interactivas y dinámicas.
Coordina equipos y planifica sprints para asegurar entregas a tiempo en proyectos de desarrollo.
Diseñó esquemas de bases de datos relacionales y no relacionales para varias aplicaciones.
Desarrolló aplicaciones móviles para Android e iOS, centradas en funcionalidades y usabilidad.
Utilizó Git en equipos distribuidos para gestionar código y colaborar eficientemente.
Education
Summary
Desarrollador de Software con amplia experiencia en proyectos web y móviles, orientado a la entrega de soluciones eficientes y escalables.
Key Achievements
- Lideró la implementación de una plataforma de comercio electrónico que aumentó las ventas en un 30%.
- Desarrolló múltiples aplicaciones móviles con un equipo multidisciplinario, mejorando la experiencia del usuario.
- Gestionó proyectos de software desde la fase de diseño hasta el despliegue, garantizando entregas oportunas.
Experience
COSTUMER SERVICIE/TECH ASISTENCE
Professional with experience in call centers, customer service, and technical support, developed in high-demand environments in New York City., Ability to solve problems quickly, provide customer support with an empathetic and professional approach, and manage technological systems and support tools., Results-oriented, effective communication, and excellent time management.
HEAD OF GRAPHIC DESIGN
Led company catalog projects with over 4,000 products, a year-long project to complete., Designed hardware stores for clients, completing over 15 store designs annually, including 3D modeling of the store or hardware store for each client., Managed the e-commerce website, taking photos of new product arrivals and designing them for online sales., Served as Community Manager, managing three brands across all social media platforms. Monthly, I created and budgeted for all content, including videos, animations, and posts, for each brand., Created the company website and oversaw the programming side, including product updates and website design., Supervised the packaging design for industrial tools shipped to the manufacturer in China.
Proven ability to coordinate, train, and motivate support teams in high-volume environments., Expert in technical problem solving, customer management, and process optimization., Results-oriented, with excellent communication and management skills., I supervised a team of customer service and technical support agents., I trained new staff in service protocols, CRM management, and troubleshooting techniques., Monitored performance metrics (AHT, CSAT, First Call Resolution) and implemented improvements to optimize results., Conducted weekly feedback and coaching sessions to improve service quality., Managed complex escalations and ensured quick and effective solutions.