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Customer Service Specialist with 1+ years in utilities and debt management
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Competencies
Proficient in resolving customer inquiries, providing tailored solutions, and ensuring high satisfaction levels.
Skilled in diagnosing and resolving technical issues related to utilities and home appliances.
Experienced in soft sales techniques, promoting additional services to enhance customer value.
Capable of guiding customers through debt review processes and establishing feasible repayment plans.
Education
Summary
Dedicated customer service agent with over a year of experience supporting utility customers and assisting with debt solutions. Skilled in troubleshooting, soft sales, and enhancing customer satisfaction, committed to delivering efficient support and fostering positive client relationships.
Key Achievements
- Enhanced customer satisfaction by effectively resolving queries related to boilers, utilities, and billing, contributing to improved NPS scores.
- Streamlined troubleshooting processes for gas and electricity meters, reducing resolution time and increasing customer trust.
- Assisted customers in setting up payment plans and debt review options, facilitating debt repayment and financial stability.
Experience
Customer Service Agent
Assisting customers who have queries about their boiler and booking breakdown appointments.. Providing insurance for plumbing, drains, and home electrics.. Soft sales and focusing on NPS as part of the customer fulfilment team.
Customer Service
Assisting customers with queries about their gas and electricity supply.. Troubleshooting gas and electricity meters.. Soft sales.
Outbound Sales Agent
Assisting customers to pay their loans or add them under debt review.. Assisting customers to set payment plans for their loans.