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Collections Analyst (Senior)
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Competencies
Experiencia demostrada en Commercial Operations.
Experiencia demostrada en Business Analysis.
Experiencia demostrada en Process Improvement.
Experiencia demostrada en Excel.
Experiencia demostrada en Data Analysis.
Education
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Summary
Collections Analyst (Senior) buscando nuevas oportunidades
Experience
Collections Analyst (Senior)
Manage a portfolio of commercial accounts, analyzing account performance and aging reports to identify risks and prioritize follow-up actions.. Investigate billing discrepancies and payment delays, coordinating with sales teams, branch managers, and customers to resolve issues.. Analyze account trends and outstanding balances to support portfolio prioritization and collection strategies.. Use Oracle, Billtrust, GetPaid, and reporting tools to monitor account activity and support data-driven decisions.
Sales & Customer Service Assistant
Managed member lifecycle processes, supporting acquisition and retention strategies.. Tracked sales and customer engagement metrics to improve conversion rates.. Delivered high-quality customer experience, strengthening long-term client relationships.. Analyzed client preferences and behavior to enhance service offering.
Automation Intern
Improved operational efficiency by optimizing automation processes, contributing to measurable performance improvements.. Identified system improvement opportunities and collaborated with engineering teams to implement adjustments.