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Bilingual Customer Support Specialist with 5+ years in Financial & Tech Sectors
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Competencies
Provided high-quality support to clients, handling inquiries, resolving issues, and maintaining professionalism.
Utilized strong communication skills to coordinate logistics, manage inquiries, and serve as a key point of contact.
Assisted customers with hardware and software issues, documenting resolutions to improve future support.
Managed schedules, inventory, and event logistics, demonstrating organizational skills applicable to remote roles.
Trained new team members to help improve overall team performance.
Languages
Summary
Bilingual support specialist experienced in customer service, technical troubleshooting, and client relations across financial and tech industries.
Key Achievements
- Exceeded KPIs including customer satisfaction and resolution times at American Express
- Trained and mentored new team members to enhance team performance
- Streamlined scheduling and correspondence processes for improved customer interactions at Smith Ai
Experience
Bilingual account advisor
Provided high-level support to banking clients, handling account inquiries, fraud investigations, and loan processing., Consistently exceeded key performance indicators including customer satisfaction ratings and average resolution times., Trained and mentored new team members to improve overall team performance.
Production Assistant
Addressed last-minute changes and challenges during events with poise and efficiency, showcasing adaptability and a solution-oriented mindset ideal for remote customer support roles., Managed schedules, inventory, and event logistics using digital tools, demonstrating organizational skills and technical proficiency applicable to remote call center tasks.
Messenger
Successfully coordinated pickups and deliveries across multiple locations, utilizing strong communication skills to ensure timely updates to clients and team members.
Virtual Receptionist
Managed appointments, calls, and correspondence with clients, ensuring confidentiality and professionalism., Served as the first point of contact for clients, effectively addressing concerns and channeling inquiries., Implemented an improved scheduling system that streamlined operations and improved customer satisfaction.
Bilingual tech support
Assisted customers in troubleshooting hardware and software issues, ensuring timely and effective solutions., Documented resolutions in the ticketing system for future reference, improving the efficiency of the support process.