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Sales and Customer Service Agent with 5+ years of call center experience
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Competencies
Provided professional assistance, handled client inquiries, and maintained effective communication.
Utilized marketing skills, call persuasion, and appointment setting to support sales activities.
Displayed excellent verbal communication, tone, and active listening in customer and interview contexts.
Applied specialized digital tools for customer management and recruitment procedures.
Maintained productivity under high-pressure situations involving client interactions and targets.
Education
Languages
Summary
Experienced professional in customer engagement, sales techniques, and recruitment support with a proven ability to manage high-volume call environments and implement effective communication strategies.
Key Achievements
- Handled customer inquiries and sales calls, ensuring adherence to service protocols at Global Telesourving.
- Conducted interviews and supported technological onboarding processes during tenure at Sutherland.
- Demonstrated proficiency in prospecting, communication, and technical tools, enhancing client interaction quality.
Experience
Agente telefónico de ventas
Área de verificaciones, Cumplimiento de protocolos de servicio al cliente y calidad en cada llamada realizada., Realización de llamadas salientes para la hacer entrevistas con nuevos candidatos., Aplicación de técnicas de marketing efectivas para la captación de clientes.
Agente de retenciones
Aser entrevistas de trabajo, Apoyo en la implementación de nuevos procedimientos o herramientas tecnológicas para reclutamiento.