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IT Support
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Competencies
Experiencia demostrada en Microsoft 365.
Experiencia demostrada en Microsoft Intune.
Experiencia demostrada en Azure Active Directory.
Experiencia demostrada en Windows 10/11.
Experiencia demostrada en Linux.
Education
Languages
Summary
IT Support buscando nuevas oportunidades
Experience
IT Support
Provide first and second-level technical support for end users, resolving hardware, software, and connectivity incidents in a corporate environment.. Manage Microsoft 365 administration tasks, including user support, account management, and troubleshooting.. Support endpoint devices, software installations, and remote assistance while ensuring compliance with SLA targets.. Document incidents and collaborate with internal teams to maintain operational continuity.
Support Analyst
Provide technical support for hardware, software, and network-related incidents for corporate users.. Perform incident diagnosis, troubleshooting, and escalation according to established support procedures.. Assist with equipment configuration, maintenance activities, and technical documentation.. Ensure timely resolution of service requests while maintaining high customer satisfaction standards.
Support Analyst
Provided technical support to end users, resolving hardware, software, and access-related incidents.. Managed service requests and incident tickets while ensuring compliance with established SLA agreements.. Assisted users with Microsoft applications, device troubleshooting, and remote support activities.. Collaborated with technical teams to ensure efficient incident resolution and continuous service improvement.
Independent IT Support Technician
Provide end-to-end technical support for hardware and software issues.. Manage device lifecycles, OS imaging, software cleanup, and system optimization.. Configure and manage small-scale network setups and security best practices.
Administrative Assistant & IT Support Intern
Executed preventive maintenance tasks for the local government's computer fleet.. Assisted in document management and data verification processes.. Provided direct technical guidance to citizens and staff.
Analista de soporte de sistemas
Design and implement chatbot conversational flows to automate processes, improve customer experience, and optimize digital interactions.. Provide technical support for hardware, software, and network-related incidents for corporate users.. Perform incident diagnosis, troubleshooting, and escalation according to established support procedures.. Assist with equipment configuration, maintenance activities, and technical documentation.. Ensure timely resolution of service requests while maintaining high customer satisfaction standards.
Analista de soporte para TI
Provide first and second-level technical support for end users, resolving hardware, software, and connectivity incidents in a corporate environment.. Manage Microsoft 365 administration tasks, including user support, account management, and troubleshooting.. Support endpoint devices, software installations, and remote assistance while ensuring compliance with SLA targets.. Document incidents and collaborate with internal teams to maintain operational continuity.
Analista de soporte para TI
Provided technical support to end users, resolving hardware, software, and access related incidents.. Managed service requests and incident tickets while ensuring compliance with established SLA agreements.. Assisted users with Microsoft applications, device troubleshooting, and remote support activities.. Collaborated with technical teams to ensure efficient incident resolution and continuous service improvement.
IT Infrastructure Support
IT Support Specialist with experience in network infrastructure, firewall deployments, remote hands services, incident management, and technical support for corporate environments.. Skilled in troubleshooting, customer service, and infrastructure implementation projects.