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Bella
Especialista en Soporte Técnico con experiencia en gestión de infraestructura IT
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Competencies
Experiencia avanzada en resolución de incidentes de hardware, software y redes en entornos corporativos.
Gestión eficiente de Microsoft 365, Intune y Azure AD para mejorar la seguridad y colaboración.
Conocimiento en TCP/IP, DNS, DHCP y VPN para garantizar conectividad y seguridad en redes pequeñas.
Manejo avanzado de Windows 10/11 y Linux para soporte y optimización de sistemas.
Habilidad para identificar y resolver incidentes técnicos rápidamente, minimizando tiempos de inactividad.
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Summary
Soporte técnico especializado en hardware, software y redes, con habilidades en administración de Microsoft 365, Azure y sistemas operativos. Enfocado en optimizar la infraestructura tecnológica y mejorar la eficiencia operativa.
Key Achievements
- Resolví incidentes de hardware y software de manera eficiente, garantizando la continuidad operativa en entornos corporativos.
- Gestioné tareas de administración de Microsoft 365 y Azure Active Directory, mejorando la seguridad y productividad de la organización.
- Implementé procesos de soporte y escalamiento que redujeron tiempos de resolución en un 30%.
- Proporcioné soporte técnico integral en entornos Linux y Windows, asegurando alta disponibilidad de los sistemas.
- Lideré proyectos de configuración y optimización de redes pequeñas, mejorando la conectividad y rendimiento.
Experience
IT Support
Provide first and second-level technical support for end users, resolving hardware, software, and connectivity incidents in a corporate environment.. Manage Microsoft 365 administration tasks, including user support, account management, and troubleshooting.. Support endpoint devices, software installations, and remote assistance while ensuring compliance with SLA targets.. Document incidents and collaborate with internal teams to maintain operational continuity.
Support Analyst
Provide technical support for hardware, software, and network-related incidents for corporate users.. Perform incident diagnosis, troubleshooting, and escalation according to established support procedures.. Assist with equipment configuration, maintenance activities, and technical documentation.. Ensure timely resolution of service requests while maintaining high customer satisfaction standards.
Support Analyst
Provided technical support to end users, resolving hardware, software, and access-related incidents.. Managed service requests and incident tickets while ensuring compliance with established SLA agreements.. Assisted users with Microsoft applications, device troubleshooting, and remote support activities.. Collaborated with technical teams to ensure efficient incident resolution and continuous service improvement.
Independent IT Support Technician
Provide end-to-end technical support for hardware and software issues.. Manage device lifecycles, OS imaging, software cleanup, and system optimization.. Configure and manage small-scale network setups and security best practices.
Administrative Assistant & IT Support Intern
Executed preventive maintenance tasks for the local government's computer fleet.. Assisted in document management and data verification processes.. Provided direct technical guidance to citizens and staff.