This is my profileContact via CazVid
Betty
Customer Support Specialist with 5 years in Operations Management
Video resume
Contact
Competencies
Expert in managing customer interactions and resolving issues effectively.
Skilled at handling multiple tasks simultaneously in a fast-paced environment.
Proficient in ensuring clarity and accuracy in written content and data.
Fluent in English and Spanish, providing accurate translations between the two languages.
Adept at identifying issues quickly and developing effective solutions.
Education
Languages
Summary
Experienced customer support specialist with a strong background in operations management and data accuracy. Fluent in English and Spanish.
Key Achievements
- Successfully managed and resolved customer complaints, enhancing satisfaction rates.
- Streamlined communication processes between departments, improving response times.
- Achieved a 90% first-contact resolution rate in customer support interactions.
- Implemented effective data transcription methods, ensuring high accuracy in documentation.
- Facilitated seamless appointment scheduling for customers, boosting service efficiency.
Experience
Manage inbound phone calls and email communication with TDs and suppliers.. Follow communication procedures, guidelines, and policies.. Handle TD complaints while working with sales & production teams to quickly resolve problems.. Create and follow up cases in the CMP to ensure resolution.. Identify and escalate complex issues to senior SIR.
Customer Support
Manage inbound phone calls and email communication with TDs and suppliers.. Follow communication procedures, guidelines, and policies.. Handle TD complaints while working with sales & production teams to quickly resolve problems.. Create and follow up cases in the CMP to ensure resolution.. Identify and escalate complex issues to senior SIR.
Concierge
Manage Inbound phone calls and transfers to the correct departments.. Create at home and in store appointments.. Handle Customers needs, complaints, returns and exchanges, guidance to pay for their services.. Create Cases regarding every clients needs, with their resolution.. Identify and escalate complex issues to Managers.. Basic troubleshooting.. Update customers profile information and payment information.. Manage and change delivery dates and installation services.. Sell at home services the customer requires.. Score AI functions.
AI Generalist and Data Annotation
Grammar and data proofreading, ensuring clarity and fluency.. Accurate translation: English - Spanish and Spanish - English.. Data transcription.