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Competencies
Demonstrated experience with Strong organizational skills.
Demonstrated experience with Spanish.
Demonstrated experience with English.
Education
Languages
Experience
Game Master for Blizzard Entertainment
Handle complex customer cases with empathy and professionalism., Resolve account, billing, technical issues and fraud topics with accuracy and empathy., Document cases and follow workflows to ensure efficiency and quality., Provide support to other agents, demonstrating knowledge and soft skills.
Customer Service Representative
Managed customer interactions through calls, chats, and email., Assisted clients with product orders (food, technology, medicine) and order tracking., Delivered translations and bilingual support in real time.
Insurance Representative
Sold and managed auto, motorcycle, and home insurance policies., Scheduled appointments, updated client records, and ensured follow-ups., Provided client consultations and problem resolution.