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Customer Service Specialist with 10+ years of experience in diverse sectors
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Competencies
Provided customer support across multiple industries including eBay, social security, and healthcare, resolving issues and ensuring client satisfaction.
Managed Salesforce platform including user setup, data management, and process documentation to facilitate benefits processing.
Diagnosed maintenance issues, coordinated vendors and contractors, and monitored project progress for property management.
Monitored, scored, and provided feedback on calls, helping improve agent performance and client metrics.
Investigated fraud and enforced platform policies at eBay, ensuring safety and compliance.
Education
Summary
Dedicated customer service specialist with extensive experience in platform management, vendor coordination, and quality assurance across multiple industries. Skilled in policy enforcement, fraud investigation, and process documentation.
Key Achievements
- Investigated fraudulent activity and enforced policies at eBay to ensure platform safety
- Managed Salesforce platform setup and documentation to streamline social security benefits processing
- Coordinated maintenance and vendor management for property issues, ensuring high standards and client satisfaction
Experience
Customer Service Representative
Investigates fraudulent activity: They investigate various forms of fraud, such as seller misrepresentation, fraudulent listings, and abuse by buyers., Enforces policies: They enforce user policies to ensure a safe buying and selling environment, which can include account restrictions or...
Customer Service Representative/Social Security Consultant
Help and support people that are interested in hiring a lawyer to start process or continue process for social security benefits., Manage and maintain Salesforce platform, including user setup, data management, and system customization., Develop and maintain documentation for Salesforce processes...
Property Management/Maintenance • Vendor Coordinator
Diagnose maintenance issues and identify the appropriate vendor or contractor to complete the work., Coordinate between the tenant and technician the process of getting the issue fixed., Monitor the progress of ongoing maintenance projects and communicate updates to tenants and property owners.,...
Customer Service/Call Center • Customer Service Representative
Receive general calls from patients that require an appointment from their doctor., Book patients appointment with primary doctor or specialty doctor based on patient needs., Receive emergency calls and help if possible and transfer to correct doctor or send them to ER.
Customer Service/Call Center • Quality Assurance and Quality Coordinator
Monitor and score calls based on clients quality standards, Provide feedback to agents to help improve the calls and achieve clients metrics., Help taking supervisor call and educate agent on how to handle a call when customers upset., Conduct pilot tests to improve quality and sales calls.,...