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Bogdan
SBU & Operations Manager with 10+ years of team and client management
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Competencies
Led large teams of agents, supervisors, and team leads in diverse operational settings.
Communicated effectively with clients to manage expectations and ensure growth metrics.
Supervised and optimized operations for multiple lines of business, ensuring process adherence.
Handled creating, validating, and managing invoicing processes for clients.
Developed staff following company programs to enhance skills and performance.
Education
Languages
Summary
Professionally manages large teams and client accounts, with proven expertise in operations, staff development, and process optimization within the BPO industry.
Key Achievements
- Managed a team of over 160 agents across two roles, overseeing operations and staff development.
- Developed strategic plans for KPI achievement for multiple clients at The Office Gurus.
- Established and maintained open communication channels to ensure client satisfaction and operational success.
Experience
SBU Manager
Plan strategically for KPI accomplishment for 5 different clients., Create and validate invoice/billing on a monthly basis for our clients., Develop Staff following an established program - 'Be a Guru'., Communicate clearly with each client to manage/exceed their expectations...
Operations Manager
Ensure correct planning, implementation, follow-up and loop closing on the Operation for 7 different LOB., Maintain open communication channels between different departments within the company., Develop Staff in accordance to our 'Choose to Climb' program., Validate proper...