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Javier
Technical Support Specialist with 5+ years in IT services
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Competencies
Provided hardware and software diagnostics, maintenance, and repair across multiple organizations
Handled customer inquiries and incident resolution via calls, emails, and documentation
Maintained and supported websites using HTML5, CSS3, JavaScript, and CMS platforms like WordPress
Supported network configurations and security protocols in IT environments
Processed and managed databases and system data using MySQL, Oracle, and Active Directory
Education
Languages
Summary
Experienced in delivering technical support, customer service, and web management for diverse organizations.
Key Achievements
- Provided advanced hardware and software support at Dell Technologies
- Resolved hardware and software incidents through helpdesk support at NTT DATA Panama
- Managed customer service and system support tasks at TX Panama
Experience
Senior Technical Support
Provided advanced hardware/software support, Diagnosed, maintained, and repaired equipment, Documented incidents and generated reports, Collaborated with multidisciplinary teams
Technical Support – Helpdesk L1
General support for hardware and Office, Resolved incidents via calls/emails, Process and solution documentation, Diagnosed internal apps
Technical Support
Supported systems and equipment, Customer service at Hatillo and Pedregal
Collection Agent
Debt collection for SPRINT USA, Managed databases and customer service, Negotiation of payment agreements
Data Entry Clerk
Managed systems and documents, Processed course, teacher and subject information