This is my profileContact via CazVidBongani
Customer Care Representative
Contact
Competencies
Proficient in resolving customer issues efficiently, ensuring high satisfaction and loyalty.
Skilled in negotiating payment plans and solutions to maximize recovery and customer retention.
Experienced in conducting outbound calls for lead generation and appointment setting.
Knowledgeable in maintaining compliance with industry standards during customer interactions.
Capable of generating and qualifying sales leads through strategic outbound campaigns.
Education
Languages
Summary
Dedicated customer support specialist skilled in technical support, negotiation, and lead generation. Proven ability to enhance customer satisfaction, drive sales, and ensure compliance across various campaigns.
Key Achievements
- Consistently achieved high customer satisfaction scores by providing efficient and personalized support.
- Successfully negotiated payment plans and solutions, reducing overdue accounts and improving recovery rates.
- Generated high-quality sales leads through outbound campaigns, exceeding campaign targets regularly.
- Led customer engagement initiatives that enhanced brand awareness and customer loyalty.
- Ensured compliance with industry regulations while handling sensitive customer information.
Experience
Customer Care Representative
Provide customer support to Verizon wireless customers across the United States.. Handle high-volume inbound calls regarding billing, account inquiries, technical support, upgrades and service concerns.. Resolve customer issues while maintaining customer satisfaction and quality standards.. Document customer interactions accurately across multiple systems.. Meet productivity, compliance and quality assurance metrics.
Customer Service Representative / Debt Collection Agent
Managed inbound and outbound communications regarding credit accounts and payment arrangements.. Negotiated payment solutions while adhering to compliance requirements.. Assisted customers with account inquiries, disputes, and payment processing.. Maintained detailed records within CRM systems.. Achieved collection and performance targets through effective communication.
Customer Service Representative (Lead Generation)
Conducted outbound customer engagement campaigns.. Qualified prospective customers and generated high-quality leads.. Built customer relationships and consistently achieved campaign objectives.
Customer Service Representative (Lead Generation)
Generated qualified sales leads through outbound communication.. Handled objections professionally and maintained accurate customer records.
Customer Service Representative (Lead Generation)
Performed outbound customer outreach and appointment setting.. Generated and qualified sales leads while meeting productivity targets.
Brand Ambassador
Promoted fibre internet products and services.. Conducted direct sales and customer education activities.
Label Operator (Temporary)
Managed product labeling and packaging operations.. Ensured compliance with quality and production standards.