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Competencies
Demonstrated experience with General Labour.
Demonstrated experience with Warehouse Operations.
Demonstrated experience with Picking and Packing.
Demonstrated experience with Loading and Offloading.
Demonstrated experience with Material Handling.
Education
Summary
Professional profile
Experience
WAREHOUSE ASSISTANT/ GENERAL WORKER
Unload incoming shipments, inspect goods for damage, and put away stock in correct warehouse locations.. Gather products for customer orders accurately, pack items securely and apply shipping labels.. Conduct routine stock counts, scan barcodes with handheld devices, and update digital logs.. Keep the work area clean, clear of hazards, and follow all safety rules.. Operator electric pallet jacks to move heavy stock safely around the facility.. Load and unload heavy cargo, packages or goods.. Assisted the main driver with route navigation, traffic tracking.. Checked and organized delivery invoices, logs, and customer sign-off sheets.. Communicated with clients politely and resolved basic drop-off issues or complaints.. Conducted pre- and post-trips vehicle cleanup and reported mechanical problems right away.
ASSEMBLER/ OPERATOR
Assemble products following approved instructions and designs.. Load and unload materials and finished products.. Pick materials for production.. Inspection of quality issues during production.. Maintain accurate log of production output.. Operate an overhead crane and jib crane when moving heavy material.. Set up, operate and monitor machines according to standard operating procedures. (SOPs). Conduct regular quality checks to ensure products meet specifications.. Perform basic troubleshooting, adjustments and preventive maintenance.. Identify, report and escalate equipment malfunctions or safety hazards.. Adhere to all workplace safety rules and wear appropriate PPE.. Keep the work area clean, organized, and compliant with 5S and housekeeping standards.
WAREHOUSE ASSISTANT
Receiving and Storing.. Picking and Packing.. Inventory Control.. Safety and Maintenance.. Equipment Handling.
Sales Agent
Create financial plan for clients based on their needs and goals.. Promote funeral policy for Hollard to clients.. Develop and maintain client relationship.. Ensure interactions with clients are compliant with regulations.. Achieve sales targets and meet customer service standards.
Financial Advisor
Create financial plan for clients based on their needs and goals.. Promote Sanlam products and services to clients.. Develop and maintain client relationship.. Ensure interactions with clients are compliant with regulations.. Keep up to date with product changes, regulations and competitor activity.. Achieve sales targets and meet customer service standards.. Ensure professional development credits, accreditations and qualifications are up to date.
Sales Advisor
Handling inbound and Outbound calls from existing customers.. Addressing customer questions via phone.. Identifying and finding solutions to customer problems, complaints and technical difficulties.. Explain and promote product features and benefits.. Process payments.. Suggesting new and better offers to persuade customers who wants to cancel to stay with the company.. Ensuring a positive and efficient experience for customers, from initial contact to resolution.. Monitoring key performance indicators to measure customer service effectiveness and identify areas for improvement.. Keep record of customer interactions for future references using CRM system.
Technical Support Help Desk
Diagnose and resolve technical issues related to hardware and network issues.. Follow and establish procedures and protocols to identify and resolve issues effectively.. Respond to user inquiries via phone, chat and email.. Document all interactions and solutions for future reference.. Install, configure and maintain computer and router hardware.. Monitor system performance and identity potential problems.. Maintain a high level of customer service and professionalism.. Check Outages and suspensions.. Help with payments.. Escalates faults to Tier 2.
Sales Representative
Demonstrate products to potential customers.. Maintain knowledge of current promotions.. Making Outbound calls to existing customers and remind them about their due upgrades.. Assisting customers with their queries regarding billing and also upsell new and better products.
Customer Service Representative
Handling 150+ calls a day, with duties including signing up new customers, retrieving customer data, presenting relevant products information.. Suggesting new tactics to persuade cancelling customers to stay with the company.. Identifying and finding solutions to customer problems and complaints.. Document all interactions and solutions for future references.
Administration Officer / Customer Support
Archiving and record keeping.. NGO calendar organising, adjusting and management.. Weekly meetings and activity statistics.. Creating and communicating staff schedules.. Ordering, recording and monitoring stationery, cleaning equipment, food and every departments essentials.. Typing and recording meeting minutes.