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Customer Services Advisor
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Competencies
Demonstrated experience with Contract register maintenance & documentation control.
Demonstrated experience with Due diligence & compliance record management.
Demonstrated experience with Insurance register & electronic filing systems.
Demonstrated experience with Excellent written & verbal communication.
Demonstrated experience with Deadline-driven & proactive.
Education
Summary
Customer Services Advisor open to new opportunities
Experience
Customer Services Advisor
Manage queues within the Freshdesk environment including Social Media and Email Correspondence.. Resolve customer queries via Inbound & Outbound Calls, Email, Social Media, and Online Chat.. Ensure first-contact resolution while adhering to SLA requirements.. Manage various mailboxes within the ITV Customer Service environment.. Submit weekly reports detailing interaction volumes handled.. Perform daily website checks to ensure seamless customer experience.. Maintain accurate electronic records and documentation.. Perform ad-hoc administrative duties as required.
Corporate Solutions Advisor (Escalations)
Assisted in administrative processes including escalations and complaint resolution.. Managed shared documentation and ensured proper electronic filing.. Tracked and maintained financial reports related to team expenses.. Coordinated travel logistics and maintained supporting documentation.
Administrative Assistant
Maintained filing systems and organized compliance documentation.. Generated reports and assisted with vendor payments and expense claims.. Coordinated meetings and prepared stakeholder documentation.
Administration Clerk
Captured, validated, and maintained patient data across multiple platforms (iDataFax, MediData), ensuring data accuracy, consistency, and compliance with confidentiality standards.. Implemented structured filing systems for both digital and physical records, improving data accessibility and retrieval efficiency across departments.. Adhered to data entry protocols and prioritization workflows to ensure timely and standardized information processing for operational and reporting needs.. Performed data quality checks and resolved incomplete or duplicated records, enhancing data reliability and reducing system errors.. Executed routine database backups and enforced data security measures to safeguard information integrity and maintain business continuity standards.