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Healthcare Team Lead with 5+ years in customer service and operations
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Competencies
Led and supervised teams in healthcare and customer service environments.
Reviewed insurance coding, billing, and compliance guidelines.
Provided high-quality support and assistance in sales, tech support, and transportation scheduling.
Managed data related to leads, sales, and scheduling for improved accessibility.
Proficient in MS Office, Google apps, social media platforms, and basic computer maintenance.
Education
Summary
Experienced in team leadership, healthcare procedures, and customer support, with a strong background in operations and data management.
Key Achievements
- Managed a team of 15-20 agents, overseeing workflow and performance
- Reviewed and ensured compliance with insurance and billing procedures
- Directed daily operations for healthcare team, resolving processing issues
Experience
Health Care Team Lead
manage the queue and skills of the agents, manager of 15 to 20 agents, review hours and approval of the team to comply with payroll deadline, Assuring safe work environment for team members and clients, Collaborate with all staff to resolve production and processing issues, Directed the daily workflow shift plant for operations crew, review on new insurance procedures on regards of cpt codes, billing icd 10 codes, doctor's office guidelines, Commited to review and apply client and QA's guidelines
Customer Service/Sales Agent/Tech Support
Helped the brand achieve a strong social media presence by handling day-to-day inquiries, Assisted in developing concepts with viral potential
Transportation Scheduler
Booking rides for senior or insurance members on different locations in United States, ticket solver for rides not assigned, providing the best customer service experience
Virtual Executive Assistant
Helping and organizing information related to leads sold by agents and amounts obtained by them, Working on data entry for an easy access related to the information used to get in touch with the client leads