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Braulio

QA Engineer– Production Support

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Cartago, Cartago Province, Costa Rica
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Competencies

Log Analysis

Experiencia demostrada en Log Analysis.

Incident Investigation

Experiencia demostrada en Incident Investigation.

Technical Troubleshooting

Experiencia demostrada en Technical Troubleshooting.

Root Cause Analysis

Experiencia demostrada en Root Cause Analysis.

Nmap

Experiencia demostrada en Nmap.

Education

Bachelor’s degree, Systems engineering with Emphasis in Information Security
Universidad San Marcos
2024 - Presente
Cybersecurity Analyst Technician
Universidad Latina
Completado 2025
Bachelor’s degree, Systems engineering
Universidad Americana
2020 - 2022
IT Support and Networking Technician
Tecmedia IT Academy
Completado 2014

Languages

SpanishNativo
EnglishIntermediate: B2+

Summary

QA Engineer– Production Support buscando nuevas oportunidades

Experience

QA Engineer– Production Support

CMA / Walmart
Jul 2024 - Presente

Provided advanced technical support for enterprise production systems, investigating incidents and supporting system stability.. Analyzed application and system logs to investigate incidents and identify root causes.. Troubleshot production issues affecting enterprise applications and collaborated with development teams to resolve system failures.. Supported deployments and monitored system behavior after production releases.. Assisted troubleshooting activities in Linux-based environments used by enterprise systems.

Quality Assurance Engineer

Babel / Walmart
Jun 2022 - Jul 2024

Executed functional and regression testing to ensure system integrity and stability.. Identified, documented, and tracked software defects through structured testing processes.. Verified bug fixes and validated system behavior before production deployment.. Used tools such as Jira and Postman to track defects and validate application behavior.. Contributed to improving system reliability and reducing production incidents.

Specialist Technician

Corporación Font S.A
Ene 2018 - Sep 2018

Installed and configured network equipment including access points, switches, and servers.. Provided technical support and preventive maintenance for IT infrastructure.. Diagnosed and resolved technical and network-related issues.. Supported IT infrastructure implementation in hospital environments (CCSS – EDUS Project).

Skills

Log AnalysisIncident InvestigationTechnical TroubleshootingRoot Cause AnalysisNmap
Published on CazVid - Oct 21, 2026
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