Experienced data analyst specializing in financial metrics and reporting.
Utilized statistical methods and tools to interpret complex datasets for business insights.
Created detailed reports and dashboards using Excel and visualization software to communicate findings clearly.
Maintained and queried large databases to support analytics projects with SQL-based tools.
Worked with teams from finance, marketing, and IT to develop and implement data solutions.
Helpware
Scheduled appointments for technicians to repair or inspect air conditioning, heating systems, electrical issues, and plumbing., Assisted customers with service inquiries and provided information on available repair options., Ensured efficient coordination between customers and technicians for timely service completion., Maintained accurate records of scheduled appointments and customer requests., Delivered bilingual support in English and Spanish to ensure effective communication.
Teleperformance
Assisted customers with car rental reservations and purchase inquiries., Provided details on vehicle availability, pricing, and rental policies., Guided clients through the booking process and resolved any issues related to reservations., Promoted rental deals and additional services to enhance customer experience., Delivered bilingual customer service in English and Spanish to cater to diverse clientele.
Rápido Solutions
Managed logistics-related inquiries by coordinating with truck drivers regarding arrival and departure times., Verified truck types and cargo details to ensure proper transportation logistics., Maintained real-time communication with drivers to track shipments and deliveries., Provided support in both English and Spanish to facilitate efficient operations., Ensured accuracy in documentation and reported any transportation-related issues.
High School Diploma
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