This is my profileContact via CazVidBrian
Customer service representative
Contact
Competencies
Provided multi-channel customer service, including sales, chat, and in-person support, ensuring customer satisfaction.
Led and managed customer service teams, improving team workflow and client communication processes.
Managed social media accounts, overseeing content control and sales initiatives to enhance online engagement.
Supported QA processes by backing up quality assurance tasks and subject matter expertise.
Education
Languages
Summary
Dedicated professional with extensive background in customer service, team management, and digital account management. Skilled in adapting to various roles within client support and social media spheres.
Key Achievements
- Progressed from Customer Service Representative to Customer Service Team Manager, demonstrating leadership growth.
- Handled a variety of roles including sales, chat support, and team management across multiple companies.
- Managed social media accounts, engaging in sales, content control, and client relations, demonstrating digital skill versatility.
Experience
Customer service representative
Sales representative, Business chats representative, Floor support, Junior team manager
Customer service team manager
Customer service representative
Subject matter expert, Back up QA
In person customer service specialist
Catering events manager, Chef
Social media account manager
Sales account manager, Content control manager