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Competencies
Demonstrated experience with Google tools.
Demonstrated experience with Salesforce.
Demonstrated experience with Office programs: Word, Power point and Excel.
Demonstrated experience with Active listening.
Demonstrated experience with Empathy.
Education
Languages
Experience
Senior Sales Account Executive
Identify and close deals with strategic clients., Manage the entire sales cycle: prospecting, pitching, handling objections, closing, and follow-up., Design and execute expansion strategies in new areas or market segments., Suggest improvements in pitch, pricing, sales materials, or internal processes.
Sales Specialist
Identify the client needs making properly discovery questions to determinate eligibility for the process that they are looking for., Manage the sales process from the clarification of doubts about the client migration status, explaining the importance of update that status, show the benefits of our service and compare the premium service that we offer with other services with a higher cost with less benefits, to the closing sale part of the process., Offer personalized assistance to each client based on their needs and provide follow up after closing the sale to generate fidelity on our clients.
Sales and Retention Specialist
Manage inbound and outbound calls in English and Spanish to retain customers, resolving issues and offering personalized solutions., Play mentor and sales support role for new agents coaching to develop communication and sales skills, empathy and issue resolutions., Escalate as a top performer in sales and customer service generating detailed reports on sales and retention metrics, presenting recommendations to senior management to optimize strategies.
Sales and Customer excellence Specialist
Provided customer support for a variety of products and services, managing queries, resolving issues and offering effective solutions., Promoted and sold products and services, meeting and exceeding established sales goals., Use financial tools and empathy to accomplish the payments on past due bills from the customers., Manage the sales process from prospecting to closing, including identifying customer needs.
Sales Advisor
Develop and maintained strong relationships with repeat customers, fostering customer loyalty and create repeat sales., Participated in the planning and execution of promotional events and discounts, attracting new customers and increase sales during special events., Managed the cashier process related to payments and returns., Participated in inventory management, including replenishment and product rotation.
Supervisor and team leader in e-commerce sales
Led a team of 12 sales agents for jeans and related products providing support and introduction to sales strategies., Developed and implemented specific sales strategies for the Jeans market, including promotions, events and marketing campaigns., Performed sales and market trend analysis, adjusting sales strategies and inventory to meet demand and maximize revenue opportunities., Collaborated with the design team to develop jeans collections based on market trends and customer preferences, improving product alignment and customer satisfaction.
Sales representative
Customer support on the site., Sales of motor vehicle batteries, through messages and calls outbound and inbounds., Credit checks for financial applications to pay the equipment off., Build value of the product focused on customer needs and issues resolution., Customer follow up to make sure that he was happy with the resolution.