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Office & Customer Support Specialist with 5+ years in administrative and outreach roles
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Competencies
Applied in organizing records, generating reports, and managing administrative workflows.
Utilized in conducting surveys, managing customer outreach, and rapport building in call center roles.
Focused on creating and delivering engaging bilingual lesson plans suitable for school settings.
Expertise in Microsoft Office, HELISA software, Excel, and CRM systems for data management and reporting.
Education
Languages
Summary
Dedicated administrative and customer support professional with extensive experience in office management, customer outreach, and educational support. Skilled in software tools, data handling, and effective communication.
Key Achievements
- Managed data entry and administrative tasks at AEZAM LTDA, ensuring accurate record keeping and report generation.
- Conducted customer outreach through surveys and lead follow-up at Smart leads S.A.S, contributing to improved engagement strategies.
- Developed structured lesson plans and delivered engaging bilingual social studies lessons at Our Lady of the Rosary Bilingual School.
Experience
Office package assistant
Proficient in data entry and administrative support., Experienced in Microsoft Office and HELISA software., Skilled in organizing records and generating reports., Strong attention to detail and task management.
Call center agent
Experienced in conducting surveys and managing customer outreach., Skilled in data analysis, Excel, and CRM systems., Proficient in targeting and following up with leads., Strong communication skills and rapport-building.
Bilingual social studies educator
Skilled in following instructions, creating structured lesson plans, and delivering clear, engaging content.