Brisian - Data Analyst with 5+ years of experience in finance and marketing

Utilized statistical methods and tools to interpret complex datasets and support business decisions.

Designed and optimized queries to extract and manipulate data from large databases efficiently.

Created dashboards and reports with tools like Tableau to present insights clearly to stakeholders.

Developed complex spreadsheets, macros, and reports to automate data processing tasks.

Resolved service issues to boost sales and retention., Managed payment inquiries and customer updates., Coached agents, enhancing performance and teamwork., Handled escalated customer interactions., Oversaw agent performance and payroll., Conducted weekly client meetings and reported to management., Ensured timely training completion.

Informed customers about rental reimbursement, including coverage specifics and rates., Reviewed coverage and supplied relevant policy details., Filed claims efficiently by asking precise questions to obtain crucial accident information., Facilitated the scheduling of inspections for vehicle damage assessments., Delivered state-specific information pertinent to accident sites.

Resolved concerns with products or services to assist with retention and drive sales., Managed customer contract terminations upon request., Pursued training opportunities to enhance customer relationship management skills and improve satisfaction scores., Explained payment options and transferred customers to the billing department for payment or further billing inquiries., Educated customers on current promotions, upgrades, or new offerings available under current plans.