Mauricio - Customer Support & Tech Support Specialist with 10+ years in IT and Customer Service

Bogota, Bogota D.C., Colombiaen

Led team initiatives in customer retention, upgrades, and technical support

Gained extensive experience in troubleshooting and customer service roles since adolescence

Published on CazVidVideo interview available

Summary

Experienced professional in customer service, technical support, and team leadership with over a decade of experience supporting growth and customer satisfaction.

Video Resume

Key Achievements

Contributed to company growth through excellent direct customer engagement and support

Skills

Customer SupportExpert

Provided technical and customer service support, ensuring customer satisfaction and retention.

Technical TroubleshootingAdvanced

Resolved technical issues for clients, supporting growth and customer loyalty.

Team LeadershipIntermediate

Led teams in customer support and sales environments to enhance performance and service quality.

Sales SupportIntermediate

Supported sales initiatives through customer engagement and support activities.

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