This is my profileContact via CazVidBrittney
Customer Service Specialist with 5+ years in B2B and B2C sectors
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Competencies
Handled a wide range of customer inquiries, maintaining high satisfaction and resolving issues promptly.
Utilized Excel for data analysis, reporting, and process support across various roles.
Leveraged CRM tools to track customer interactions, improve communication, and support sales processes.
Communicates effectively in English (B2+) and Spanish (native), facilitating cross-cultural customer interactions.
Worked with multidisciplinary teams to improve processes and deliver better customer service.
Education
Languages
Summary
Dedicated customer service agent with over 5 years of experience in client support, sales, and process enhancement. Skilled in B2B and B2C environments, proficient in data management, bilingual in English and Spanish, with a proven ability to improve customer satisfaction and operational efficiency.
Key Achievements
- Provided high-quality support at Concentrix, resolving billing, technical, and service issues efficiently.
- Assisted banking customers at Banco Nacional, ensuring compliance and confidentiality in sensitive transactions.
- Generated new sales opportunities and achieved monthly sales targets at Security Group Davimel S.A.
Experience
Customer Service Agent
Provided high-quality customer support by resolving billing, technical, and service-related inquiries., Maintained accurate records of customer interactions to ensure data integrity and compliance., Met and exceeded customer satisfaction metrics by delivering empathetic and efficient service.,...
Customer Service Agent
Assisted customers with banking operations while ensuring adherence to policies and procedures., Handled sensitive data with high attention to detail and confidentiality., Improved service efficiency through accurate documentation and clear communication.
Sales Agent
Generated new sales opportunities through proactive outreach and client follow-up., Delivered product presentations and achieved monthly sales goals., Supported team operations through organized documentation and communication.