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Bruce
Contact
Competencies
Experiencia demostrada en Medical Interpretation.
Experiencia demostrada en Bilingual Communication.
Experiencia demostrada en Appointment Scheduling.
Experiencia demostrada en Patient Management.
Experiencia demostrada en Customer Support.
Education
Languages
Summary
Perfil profesional
Experience
Medical Interpreter
Provided accurate and confidential interpretation between English and Spanish during medical appointments.. Facilitated effective communication between healthcare providers and patients in virtual and phone-based settings.. Interpreted medical terminology, diagnoses, treatment plans, and informed consent discussions.. Ensured compliance with HIPAA regulations and maintained strict patient confidentiality.. Delivered consecutive interpretation with accuracy, neutrality, and cultural sensitivity.. Assisted patients in understanding medical instructions, prescriptions, and follow-up care.. Managed incoming calls and scheduled patient appointments in English and Spanish.
Bilingual Dental Receptionist
Managed incoming calls and scheduled patient appointments in English and Spanish.
Customer Success Specialist
Assisted customers with product onboarding, account management, and issue resolution.. Responded to customer inquiries via phone, email, and chat in a timely and professional manner.. Identified customer needs and provided effective solutions to improve the overall experience.. Maintained accurate customer records and documented interactions in the CRM system.. Handled customer escalations professionally and worked toward timely resolutions.. Conducted follow-up calls and emails to ensure customer needs were fully addressed.. Supported customers in achieving their goals by providing personalized assistance and recommendations.. Maintained high customer satisfaction by delivering prompt, friendly, and solution-oriented service.. Documented customer feedback and shared insights to help improve products and services.
Customer Success Advisor
Collected patient payments, explained estimated treatment costs, and assisted with billing inquiries, ensuring accurate payment processing and documentation.. Verified dental insurance eligibility and benefits before appointments.. Answered patient inquiries and provided information about treatments, procedures, and office policies.. Maintained accurate patient records and updated information in the practice management system.. Coordinated with dentists and clinical staff to ensure efficient daily scheduling.. Processed patient registrations, appointment confirmations, and follow-up communications.