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Bryce
Continuous Improvement Manager
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Competencies
Demonstrated experience with Team building / leadership development.
Demonstrated experience with Microsoft Office.
Demonstrated experience with Customer Service.
Demonstrated experience with Human Resource Management.
Demonstrated experience with Root Cause Analysis.
Education
Languages
Summary
Continuous Improvement Manager open to new opportunities
Experience
Continuous Improvement Manager
Oversees the Project Management Office at the primary branch of Nixon Medical at New Castle, as well as the depot in Edison, NJ.. Curated and delivered various training sessions and materials focused on Manager and Front-Line Associate Development including PPT presentations, quizzes & handouts and content delivery calendars on various topics including 8 Waste Training, 5S, Production Flow and Inventory Management and Team Engagement.. Developed and executed “Red Tag, Blue Tape” initiative with production managers and front-line associates to establish the foundation of 5S in the plant.. Established key associate development and engagement mechanisms including Daily Huddle Meetings, Daily Education and Process Improvement Time, Cross-Training Matrix and One-Stop Shop for Deliverables.. Redesigned and optimized Pick Path and established visual par levels for quick inventory level assessment. Added overflow locations to allow for product fluctuations without affecting the established layout of the operating floor.. Analyzed large data sets to identify performance trends and areas of opportunity, develop KPIs and report them to stakeholders in a digestible way and work with management to develop Glide Paths or other action plans to meet or exceed the established goals.
Operations Manager
Develop cadences for tracking and problem-solving operational barriers within warehousing process from receive to outbound with a specific focus on reduction of inbound defects and overall cycle time reduction thru standardizing outbound load & ship processes.. Manage and develop team of pack associates and leads to meet all metrics and fulfill all direct-to-customer orders without defects and on-time.. Coordinate with HQ to implement systemic operational improvements.. Manage scheduling, payroll and other administrative tasks for team of problem solve team members while maintaining responsibility for their professional growth and development.. Improve overall TPH and labor costs by reducing defect creation thru rigorous training and feedback mechanisms as well as identifying areas of opportunity within current standard work processes.. Identify and rectify gaps in capacity planning, inventory management and vendor relations.
Regional Quality Manager
Proactively manage regional performance KPIs related to Safety, Quality, Cost and Employee Engagement for final mile operations for nine sites in the Baltimore and DC regions. Designed action plans to improve downward trending metrics and oversaw project execution.. Built strong partnerships with Regional Leadership, Senior Leadership, operations leaders and partner teams to deliver scalable solutions to identified quality defects. Utilize Root Cause Analysis to present quantifiable evidence that supports presented solutions.. Utilize Tableau and Amazon Internal operational tools to aggregate, visualize and present compelling data sets to drive KPI improvements.. Oversaw specific swim lanes such as regional On-Time Departure / Beacon Accuracy, Engine-Off Compliance and other Fleet-metrics, Volume Availability, Delivery Estimate Accuracy and Parcel Not on Van (PNOV).. Host Daily and Weekly Business Review Calls with all relevant stakeholders from operations and held accountability meeting for failures to meet KPIs.
Area Manager L5
Oversee the inbound and outbound dock, responsible for ensuring all IB freight is prioritized according to OB flight CPT and all OB freight is successfully departed early or on-time.. Ensure the team delivers on all network tracked metrics including origin and destination scan compliance, TOT /time theft, social distancing and the like.. Developed standard work documents for various departments / areas of the building to align the four corners and the network on standard operating procedures.
Area Manager (L4/L5)
Oversaw pick and inventory control / quality assurance teams to fulfill millions of dollars of customer orders and maintain control of inventory saving the company upwards of $100,000 per week in amnesty and IOL.. Mentored, coached and informed team of over 60 Amazon associates to maintain the highest levels of safety, quality and productivity.. Built, executed and exceeded productivity plans by reviewing work volume forecasts and collaborating with both inbound and outbound operations teams.. Created and coached my team on performance and quality goals to meet all customer demands quickly while maintaining inventory accuracy and the health of our robotics floors.
Regional Quality Manager
Director of Marketing and Communications for Maryland Families Affinity Group.. Partnered with Military base installation lead to attain volume for sites thru military bases, activated multiple bases in MD and Virginia including Quantico and Aberdeen Proving Ground.. Partnered with IB Configuration team and oversaw IB reconfiguration for the Super South Region in preparation for high volume 2022.. Completed Geofence review for Capital region and Canada as part of network initiative to improve OTD.
Area Manager (L5)
Led Kaizen event to identify bottlenecks in small parcel sort process. Created and implemented manual sortation processes that doubled volume capacity of site without spending to increase mechanical capacity.. Completed full life cycle recruiting with PAs (pulled application, coordinated interview with recruiting, completed interviews, extended offer letters, slotted PAs with Senior management).. Organized floor maps and laid 5S tape for Dock and Crossdock areas.. Created and implemented solutions to inventory management issues and stolen / lost equipment.. Trained over 300 Ramp Associates in Marshalling, Cargo Tug, Belt Loader, K-Loader and safe ramp operations.
Area Manager (L4/L5)
Created new areas for associates to place equipment near the exits to reduce the amount of time spent searching for equipment as well as reducing the instances of broken/missing equipment. (Process improvement). Created new buffer areas for dirty totes to reduce the amount of safety hazards encountered by pick associates in addition to increasing employee engagement. (Process Improvement). Took ownership of Resume Building and Mock Interview classes, equipping over 150 associates with the hard and soft skills required to be promoted. (Leadership Development). Operated in stretch role for Operations Manager and Floor Health Manager during various absences.