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Digital Marketing Specialist with 5+ years in e-commerce and brand management
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Competencies
Developed and executed multi-channel marketing strategies increasing brand visibility.
Enhanced website and social media content to improve engagement and SEO performance.
Managed social media accounts, crafted content, and grew followers effectively.
Used analytics tools to monitor campaign performance and guide strategic decisions.
Education
Summary
A results-driven marketing specialist with extensive experience in content creation, social media management, and campaign analysis. Proven ability to increase engagement and traffic through strategic initiatives.
Key Achievements
- Led a team to develop integrated marketing campaigns, increasing brand engagement by 30%.
- Managed social media channels with a 25% growth in followers over 12 months.
- Optimized website content and SEO strategy, resulting in a 20% increase in organic traffic.
Experience
Customer Support & Operations Specialist – Back Office
Handled ticket management, follow-ups, and case updates to ensure timely resolution., Documented cases accurately and consistently, ensuring compliance with service standards and internal processes., Tracked technical visits and case progress to ensure completion according to operational requirements., Supported operational workflows related to orders, warranties, service requests, and internal coordination., Maintained high accuracy and attention to detail while managing multiple tasks simultaneously.
Customer Support Agent – Operations & Reservations
Managed customer cases related to reservations, changes, and service requests., Used Amadeus and Salesforce to manage and resolve customer cases efficiently, ensuring accurate documentation and smooth case follow-up., Provided support during peak seasons with high call volumes, handling back-to-back calls while maintaining service quality and a positive customer experience., Maintained organized records of customer cases and operational actions, contributing to efficient back-office processes and service continuity.