Experienced customer service and technical support professional with over 9 years in call centers, skilled in troubleshooting, quality analysis, and team supervision.
Provided technical and customer service support via call centers, ensuring client satisfaction.
Performed maintenance and repair of PCs and laptops, addressing technical issues.
Analyzed customer interactions to maintain service standards and improve processes.
Supervised call center agents and support teams, overseeing performance and workflow.
Nica Expreso Restaurant
Stream Global Services
Lafise Warehouse
Accedo Technologies
Concentrix Nicaragua
Concentrix Nicaragua
First year
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Utilized Excel for reporting, data management, and performance tracking in service roles.
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