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Customer Support Specialist with 5+ years in tech and service industries
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Competencies
Utilized SQL to track data, verify merchant info, and support troubleshooting activities in a support role.
Provided technical and travel assistance, managed complex inquiries, and communicated policies clearly to users.
Identified hardware/software issues on electronic devices and assisted with website and order-related technical issues.
Managed high-volume cases and inquiries from home, demonstrating self-discipline and organizational skills.
Led museum volunteers, coordinated tasks, and guided visitors, demonstrating leadership and interpersonal skills.
Education
Languages
Summary
Dedicated professional with 5+ years in customer service, technical support, and team coordination. Skilled in troubleshooting, data management, and remote work environments. Recognized for attention to detail and adaptability across diverse industries.
Key Achievements
- Promoted to SME at TaskUs Colombia for reviewing team cases, ensuring accuracy, and reducing escalations.
- Handled complex e-commerce inquiries, showing technical and customer service expertise with a focus on detail.
- Delivered technical and travel support remotely, demonstrating adaptability and effective communication across various roles.
Experience
Tech Support Specialist & Subject Matter Expert (SME)
Utilized SQL and basic queries to track data, verify merchant information, and investigate issues before escalating them to specialized engineering teams., Specialized in assisting merchants with complex E-commerce website inquiries, including design, order management, shipping configurations, and...
Customer Service & Travel Advisor (Remote)
Demonstrated strong self-discipline and time management by working effectively in a 100% Work From Home (WFH) environment., Managed complex travel inquiries and mediated resolutions for ongoing reservation issues, requiring quick thinking and adaptability.
Technical Support Representative
Provided technical assistance to customers regarding electronic devices, identifying hardware and software issues., Managed product acquisition inquiries, warranty validation, and order placement while maintaining clear written communication via email.
Customer Service Representative
Generated and coordinated mobility assistance services for customers, ensuring adherence to vehicle policies., Managed high-volume phone and email interactions, explaining complex policies clearly to users.
Administrative Assistant & Volunteer Leader
Assisted with museum accounting tasks and managed the reservation system for the museum and cinema., Led and guided museum volunteers in their daily tasks, while welcoming foreign visitors and explaining facility layouts in English.