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Customer Service Specialist with 10+ years in diverse industries
Contact
Bogotá, Bogota D.C., Colombia
Available on CazVid
Competencies
Customer ServiceAdvanced
Extensive experience assisting clients via Tickets, Emails, phone, and social media across multiple companies.
Social Media ManagementIntermediate
Handled social media communications and engagement strategies within the BPO industry at META.
Music and Vocal TechniqueAdvanced
Taught vocal techniques, directed choirs, and managed music ensembles at music academies and conservatories.
Team LeadershipIntermediate
Directed bands and musical groups, demonstrating leadership in artistic and organizational contexts.
Education
Maestro en Música
Universidad El Bosque
2017-2
Diplomado en Docencia, Pedagogía y Criterios Evaluativos
Foreign Language Center
Bachiller
Colegio de la presentación
Completed 2010
Languages
InglésC1
Summary
Experienced in customer support, social media, and music education, blending interpersonal skills with artistic expertise across various industries.
Key Achievements
- Provided multilingual customer support at Concentrix, handling diverse client needs.
- Managed social media communications in the BPO industry at META, enhancing client engagement.
- Led musical ensembles and directed bands, showcasing leadership and artistic skills.
Experience
Tickets e Emails
DraftKings USA
2025 - 2026
Customer Service Experience
MEJURI
2023 - 2025
Customer Service
Cash App
BPO Industry, Social Media
META
Atención y ayuda al Partner
Booking.com
2022
Agente Call Center Bilingüe
Concentrix
2021 - 2021
Ventas y atención al usuario
Unilago
2021 - 2021
Docente de Música
Colegio el Ensueño I.E.D
2019
Maestro de Técnica vocal y expresión corporal
Academia Musical AMI
2018
Maestro de Técnica vocal, Coro y Ensambles
Conservatorio AMA
Julio 20, 2017 - junio 16, 2018
Skills
Customer ServiceSocial Media ManagementMusic and Vocal TechniqueTeam Leadership
Published on CazVid - Feb 1, 2026