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Camilo
Contact
Competencies
Experiencia demostrada en Phone, Chat & Email.
Experiencia demostrada en Zendesk.
Experiencia demostrada en Salesforce.
Education
Languages
Summary
Perfil profesional
Experience
Customer Service Representative
Assisted new customers during onboarding and account setup processes.. Provided support through chat, email, and phone communication channels.. Guided customers regarding services, account usage, and issue resolution.. Monitored customer engagement and followed up to ensure satisfaction and active participation.. Managed customer cases and updated records using Zendesk.. Collaborated with internal teams to improve customer experience and retention.. Handled customer concerns professionally while maintaining service quality standards.
Customer Service Representative
Communicated with customers to identify needs and provide personalized support.. Assisted in customer onboarding and service orientation processes.. Maintained regular follow-up with customers to improve engagement and satisfaction.. Resolved billing inquiries, service concerns, and account-related issues.. Managed customer information and interaction history using Salesforce CRM.. Coordinated with sales and support teams to ensure smooth customer experience.