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Carla
Quality Assurance Analyst with over 10 years in call center industry
Video resume
Quality Assurance Analyst
A QA analyst is a professional responsible for ensuring the overall quality of products.n It involves monitoring and assessing customer interactions and maintaining consistent compliance with internal and external regulations.
Contact
Puntarenas, Puntarenas, Costa Rica
Open to remote
Available on CazVid
Competencies
Quality AssuranceAdvanced
Reviewed and monitored customer interactions to ensure quality standards and compliance.
Call Center OperationsIntermediate
Applied call center best practices and standards to support customer service excellence.
Language Interpretation (Spanish)Advanced
Provided Spanish interpretation services, facilitating effective communication in multilingual settings.
Regulatory ComplianceIntermediate
Ensured adherence to internal policies and external regulations in quality processes.
Summary
Experienced Quality Assurance Analyst with over a decade in the call center industry, specializing in customer interaction quality monitoring, regulatory compliance, and multilingual communication.
Key Achievements
- Accumulated over 10 years of experience in customer interaction quality assurance
- Contributed to maintaining compliance with internal and external regulations at Cognizant
- Worked as a Spanish interpreter for 6 years at Language Line Solutions, enhancing language-specific quality monitoring
Skills
Quality AssuranceCall Center OperationsLanguage Interpretation (Spanish)Regulatory Compliance
Published on CazVid - Jul 3, 2025