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Competencies
Demonstrated experience with Multichannel customer support (chat, phone, email, social media).
Demonstrated experience with English-Spanish interpretation (OPI).
Demonstrated experience with Advanced e-commerce platform management.
Demonstrated experience with Logistics coordination and last-mile delivery support.
Demonstrated experience with Knowledge of Medicare/Medicaid insurance systems.
Education
Languages
Experience
Customer Service Agent – Billing Department
Delivered exceptional billing support, managing inquiries on charges, adjustments, and payment methods., Consistently met high international service standards and performance metrics.
Customer Service Agent – E-commerce & Social Media Support
Handled warranty claims, damaged product reports, and shipment issues., Conducted detailed order tracking for online purchases, gaining in-depth knowledge of e-commerce ecosystems., Provided real-time customer support via social media platforms including TikTok chats.
Multichannel Customer Service Agent / Delivery Coordinator
Delivered customer service across multiple channels: live chat, phone, and email, maintaining high standards., Managed back-office communications and complex case follow-ups., Coordinated with delivery drivers and logistics teams, anticipating and resolving delivery issues to maximize customer satisfaction.
Virtual Assistant
Managed comprehensive follow-up for new and existing patients, ensuring efficient appointment scheduling, confirmations, and personalized support tailored to various age groups and profiles., Maintained accurate and updated patient records within internal systems., Delivered bilingual inbound and outbound call support with professionalism and clarity in English and Spanish., Oversaw review, receipt, and escalation of dental coding insurance claims, resolving issues promptly., At client’s special request, screened and preselected candidate profiles for potential in-person hires, demonstrating discretion and professionalism.